www.gnostice.com 

Customer Support Information

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Online Resources

 

The following resources are available to eDocEngine users:

 

·Latest eDocEngine Documentation: www.gnostice.com
·Technical tips and FAQs: http://www.gnostice.com/edocfaq.asp

 

 

Support

 

To solve all your queries related to Gnostice eDocEngine, e-mail or call the below mentioned numbers.

 

Email:        support@gnostice.com (please include "eDocEngine" in the Subject line)

Telephone:        +91-80-2336-7206

 

Please include the following information in your email to help us speed up the process:

 

1.eDocEngine version and edition information
2.Name, version and edition of other (reporting) components you are using with eDocEngine
3.Delphi/C++Builder version and edition
4.Description of the problem you are facing
5.As much information as possible to illustrate the problem:

Screenshots of error(s), if any

Reports or files related to the problem, for example, QRP, FRP, ACE, NDR, RAF, RTF/RVF

Test project, which reproduces the problem

Source files, if you have customized the components

6.If you are a registered user, please quote your Name and Order Number

Note: Please compress all file attachments in zip format.