Overview
PathQuest is a self-service information kiosk solution for helping visitors find their way inside any medium-to-large establishment
such as airports, shopping malls, hotels, bus terminals, railway stations, hospitals, college campuses, and exhibitions.
Using a map of the facility, PathQuest identifies the location of visitor on the map and plots the route to other sites on the facility.
It can also identify landmarks and display related commercial information.
PathQuest has integrated modules for providing other useful information, displaying advertisements and obtaining feedback.
Suitable for
- Airports
- Shopping malls
- Office buildings
- College and university campuses
- Trade shows
- Hotels, hospitals...
PathQuest in Hyderabad International Airport
PathQuest has been installed in the international airport at Hyderabad. PathQuest
equips HIAL by providing information about the airport, flights and the city, and
also obtains direct feedback from passengers and other visitors.
Highlights
- Visitor way-finding service
- Static and realtime information display
- Visitor feedback system
- Advertisement display system - pays for itself!
- Support for multiple languages
- Easy installation and maintenance
- Extensive customizability
- Fully self-service solution - frees manned help desks
Features
PathQuest kiosks are connected to and managed from a centrally placed computer.
On this computer, the PathQuest Administrator Console is installed.
The Administrator Console allows the facility administrator or his personnel to manage the PathQuest kiosks.
This application has several modules, namely, Way-Finder Module, Information Module, Advertisement Module, Feedback Module, and Report Generator.
These modules allow the administrator to configure, monitor and maintain the kiosks.
PathQuest Advantages
Some of the special features of the PathQuest are:
Automatic Map Calibration
If you change the location of the kiosk or its orientation, you do not have to modify the maps to reflect the change.
The facility administrator can simply specify the new location and orientation in the Admininistration Console and kiosk users will see maps that are automatically adjusted to the new setting.
Unlimited Multi-Language Support
The information displayed by the kiosk can be provided in an unlimited number of languages.
The Administration Console has a wizard that allows the facility administrator to enter text for a particular language.
Once completed, users will be able to interact with kiosk using the new language option.
Zero Client-Side Configuration
All PathQuest kiosks are managed from a central location.
Once installed and connected to a central computer (that runs the Administrator Console), the kiosks require no further configuration.
Centralized Maintenance and Management
Kiosks can be switched on, configured, restarted, and switched off from the Administration Console.
The Administration Console allows the administrator to configure the touchscreen menus in the kiosks.
The Administration Console has a simple and clean advertisement engine that can display advertisements on the kiosks.
It also generates usage reports to aid appraisal and decision-making.
Airport Kiosk
As an airport kiosk, PathQuest can answer questions such as:
- What is the time of flight?
- Where do I check in?
- Where is the coffee shop?
- Where is the duty-free shop?
- What items or brands can I purchase duty free? And, do they have any good deals running now?
- Are there any good hotels nearby?
- What are the room rent rates?
- Do they have any taxi services?
- Where can I rent a car?
- What are the tourist spots around this place?
- How do I complain to the management?
Case Study: Hyderabad International Airport
The Rajiv Gandhi International Airport at Hyderabad (Andhra Pradesh, India)
is built and operated by GMR Hyderabad International Airport Limited (GHIAL).
The airport is rated the best in the world by Airports Council
International (ACI) in the 5-15 million passengers category for its
Airport Service Quality for 2009. The Airport has also been adjudged as
the 5th best across all
categories, both in the world as well as the Asia Pacific Region.
Gnostice has successfully installed PathQuest on over 28 kiosks
for GHIAL at the airport. The
self-service kiosks are used by thousands of visitors and passengers
every day.
PathQuest has been used to provide self-service information services
to visitors and also to receive feedback from them. PathQuest kiosks
have can be configured to display way-finding information, dispense
information about facility services, and also show commercial information
(advertisements). The touchscreen kiosks are placed in different locations
inside the facility where visitors can access them. Facility personnel
manage the kiosks from a central location.
Like an ATM kiosk, PathQuest kiosks use a combination of menu
options to interact with the visitor and provide necessary information.
The system also accepts feedback from visitors and routes the feedback
e-mail to concerned personnel in the facility. The system also sends an
automated e-mail to the visitor so that the response to the
feedback can be tracked.
Shopping Mall Kiosk
In a shopping mall, PathQuest can answer queries such as
- Where is the ... store?
- Where can I buy ...
- Which shops are offering great discounts or offers on ...?
- Where is the exit?
- How do I complain to the management?
- Do they have any taxi pickup services?
- What movies are playing at the cinemas?
- Where can I dine?
Railway/Bus Terminal Kiosk
At a railway station or a bus terminus, PathQuest kiosks can be
used to answer queries such as:
- When does the train/bus arrive?
- When does the train/bus depart?
- Where/how do I buy the ticekts
- Where/how do I make a reservation?
- What is the fare chart?
- What are the routes and destinations the trains/buses are plying?
- Where is the convenience store?
- Where is the restroom (toilet)?
- Where can I dine?
PathQuest At Any Medium-to-Large Facility
Quite possibly, PathQuest can be used at any facility - school, college, hospital, community
center… It can save you lots of money while proving to be a great help to
people coming to your facility.
FAQs
Here are answers to frequently asked questions about PathQuest.
- Do I have to purchase each module separately?
PathQuest is a complete package and all modules are integrated.
However, you can purchase the system with only a few of the available modules.
- Are there any restrictions on how the kiosk is oriented?
You can place the kiosk in any location or angle.
Whenever the location or the orientation is changed, the facility administrator just needs to specify the new settings in the Administrator Console.
Kiosk users will then see the maps in total synchronization with the new surroundings.
- Are there any limits on the number of storeys (floors) in the facility?
PathQuest can handle any number of floors in a facility.
It can also identify lifts, escalators, and stairs in each floor.
Continuity will be seamlessly maintained when the focus on the map changes from one floor to another.
- How do I configure the questions into the Feedback Tracker?
The Administrator Console allows the facility administrator to create a questionnaire based on an hierarchical tree with multiple categories and subcategories.
The responses received from your patrons will be stored in a database along with the person's name, phone number, and address if required.
If you any other questions, please mail them to pathquest@gnostice.com or send them using our online feedback form.
Buy
Please mail to info@gnostice.com or use our online feedback form to send us your requirements.
Brochure
To download a brochure about PathQuest, click here.
Windows Vista 