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PathQuest is a self-service information kiosk solution for helping visitors find their way inside any medium-to-large establishment such as airports, shopping malls, hotels, bus terminals, railway stations, hospitals, college campuses, and exhibitions. Using a map of the facility, PathQuest identifies the location of visitor on the map and plots the route to other sites on the facility. It can also identify landmarks and display related commercial information.
PathQuest has integrated modules for providing other useful information, displaying advertisements and obtaining feedback.
PathQuest has been installed in the international airport at Hyderabad. PathQuest equips HIAL by providing information about the airport, flights and the city, and also obtains direct feedback from passengers and other visitors.
PathQuest kiosks are connected to and managed from a centrally placed computer. On this computer, the PathQuest Administrator Console is installed.
The Administrator Console allows the facility administrator or his personnel to manage the PathQuest kiosks.
This application has several modules, namely, Way-Finder Module, Information Module, Advertisement Module, Feedback Module, and Report Generator.
These modules allow the administrator to configure, monitor and maintain the kiosks.
Some of the special features of the PathQuest are:
If you change the location of the kiosk or its orientation, you do not have to modify the maps to reflect the change.
The facility administrator can simply specify the new location and orientation in the Admininistration Console and kiosk users will see maps that are automatically adjusted to the new setting.
The information displayed by the kiosk can be provided in an unlimited number of languages.
The Administration Console has a wizard that allows the facility administrator to enter text for a particular language. Once completed, users will be able to interact with kiosk using the new language option.
All PathQuest kiosks are managed from a central location. Once installed and connected to a central computer (that runs the Administrator Console), the kiosks require no further configuration.
Kiosks can be switched on, configured, restarted, and switched off from the Administration Console.
The Administration Console allows the administrator to configure the touchscreen menus in the kiosks. The Administration Console has a simple and clean advertisement engine that can display advertisements on the kiosks. It also generates usage reports to aid appraisal and decision-making.
As an airport kiosk, PathQuest can answer questions such as:
The Rajiv Gandhi International Airport at Hyderabad (Andhra Pradesh, India) is built and operated by GMR Hyderabad International Airport Limited (GHIAL). The airport is rated the best in the world by Airports Council International (ACI) in the 5-15 million passengers category for its Airport Service Quality for 2009. The Airport has also been adjudged as the 5th best across all categories, both in the world as well as the Asia Pacific Region.
Gnostice has successfully installed PathQuest on over 28 kiosks for GHIAL at the airport. The self-service kiosks are used by thousands of visitors and passengers every day.
PathQuest has been used to provide self-service information services to visitors and also to receive feedback from them. PathQuest kiosks have can be configured to display way-finding information, dispense information about facility services, and also show commercial information (advertisements). The touchscreen kiosks are placed in different locations inside the facility where visitors can access them. Facility personnel manage the kiosks from a central location.
Like an ATM kiosk, PathQuest kiosks use a combination of menu options to interact with the visitor and provide necessary information. The system also accepts feedback from visitors and routes the feedback e-mail to concerned personnel in the facility. The system also sends an automated e-mail to the visitor so that the response to the feedback can be tracked.
In a shopping mall, PathQuest can answer queries such as
At a railway station or a bus terminus, PathQuest kiosks can be used to answer queries such as:
Quite possibly, PathQuest can be used at any facility - school, college, hospital, community center… It can save you lots of money while proving to be a great help to people coming to your facility.
Here are answers to frequently asked questions about PathQuest.
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